TERMS AND CONDITIONS

Products sold through www.juhlaboksi.fi are offered by Juhlaboksi A&A Oy (Business ID: 3430103-9).

Juhlaboksi Oy sells products to both adult private individuals and businesses. Products are ordered through our online store by adding them to the shopping cart and completing the payment via the available payment methods.

Once you have placed your order, you will automatically receive an order confirmation by email. Please keep this confirmation, as it contains your order details and may be required if you need to contact our Customer Service.

All prices include applicable Value Added Tax (VAT). We reserve the right to change prices and shipping costs at any time. By placing an order, the customer accepts the Terms and Conditions, Delivery Policy, and Return Policy in force at the time of purchase.

PAYMENT

Payments at Juhlaboksi are processed through Paytrail or Flatpay, depending on the selected payment method. We ensure that all payment methods offered in our online store and at our physical locations are secure.

Paytrail Payment Service

Our primary payment service provider is Paytrail Oyj (Business ID: 2122839-7), operating in cooperation with Finnish banks and financial institutions.

Paytrail Oyj appears as the payment recipient on your bank or credit card statement and transfers the payment to the merchant. Paytrail Oyj is a licensed payment institution.

In the event of any complaints regarding your purchase, please contact the merchant first.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland

More information about Paytrail payments is available on the Paytrail website.

Payment Methods Available Through Paytrail

Online Banking

• Nordea
• OP Financial Group
• Danske Bank
• Savings Bank
• OmaSp
• POP Bank
• Aktia
• Handelsbanken
• Ålandsbanken
• S-Bank

Credit & Debit Cards

• Visa
• Mastercard

Mobile Payments

• MobilePay
• Siirto
• Google Pay
• Apple Pay

Invoice & Installment Payments

• Walley
  
• Klarna

 

COMPLAINTS

If you receive an incorrect product, an incorrect quantity of products, or a defective product, please notify us immediately by email at info@juhlaboksi.fi.

Your message should include:

• A clear description of the issue.
• Photographs of the damaged packaging, product, or defect.
• Photos showing the entire product and clearly displaying the defect or damage.

Please do not return defective products before contacting our Customer Service.

Under applicable consumer protection legislation, you have the right to make a complaint regarding defects that were present at the time of delivery.

Complaints should be submitted as soon as the defect is discovered and no later than two (2) months after discovery.

If the product has been damaged during transport or delivered incorrectly, please notify us within seven (7) days of receiving your order. This allows us to process your claim as quickly as possible.

Our Customer Service will review your complaint and contact you with an appropriate solution.

If the defect is determined to be a manufacturing defect or transport damage, we will reimburse:

• the purchase price,
• the return shipping costs,
• and the original shipping costs for the defective item.

If your order contained additional products besides the defective item, the original shipping costs for the entire order will not be refunded.

If you return a defective product, please keep your proof of return until your complaint has been fully processed.

If you accept a partial refund or price reduction as the final resolution, you waive any further complaint or return rights regarding that specific defect.

FORCE MAJEURE

Juhlaboksi shall not be liable for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances include, but are not limited to:

• industrial disputes or strikes,
• war,
• fire,
• lightning,
• terrorist attacks,
• changes in legislation or government regulations,
• technical failures,
• interruptions in electricity, telecommunications, computer systems, or other communications,
• delays or failures by subcontractors caused by the circumstances listed above.

In such cases, Juhlaboksi shall be released from liability for damages and any other contractual obligations affected by the force majeure event.

CUSTOMER ACCOUNT REGISTRATION

When registering as a user or customer at www.juhlaboksi.fi, participating in competitions, or otherwise submitting personal information to Juhlaboksi, your personal data will be collected and stored in our customer register.

Personal data will not be disclosed for direct marketing purposes.

Your information may only be used for Juhlaboksi's electronic direct marketing if you have given your explicit consent.

Juhlaboksi reserves the right to disclose customer information to authorities where required by law or where the customer has acted unlawfully.

Customers have the right to:

• access their personal data,
• correct inaccurate information,
• request deletion of their personal data.

USER RESPONSIBILITIES

Users are responsible for all activity carried out using their account and, where applicable, their password.

Users are responsible for keeping their password confidential.

Customers may also sign in using a one-time login code without creating a password and may sign out from all devices through their customer account.

Users agree to use the Service only for lawful purposes and in accordance with accepted standards of conduct.

Users may not upload, transmit, or distribute material that is unlawful, offensive, discriminatory, or encourages illegal activity.

Users are responsible for obtaining and maintaining all equipment, software, internet connections, and any costs associated with using the Service.

Users are fully liable for any damage caused to Juhlaboksi, other users, or third parties through unlawful use of the Service or violation of these Terms.

PRODUCT REVIEWS

Customers may leave a product review after purchasing a product.

We reserve the right not to publish reviews that:

• are not written in clear and understandable Finnish, Swedish, or English;
• contain offensive, abusive, discriminatory, or inappropriate content;
• are false, misleading, or deceptive.

PRICING

Juhlaboksi reserves the right to change prices at any time.

The price displayed in the online store at the time the order is placed will remain valid for that specific order.

Juhlaboksi reserves the right to cancel an order if a product has been listed with an obvious pricing error, regardless of the reason for the error.

An obvious pricing error means a price that clearly and significantly differs from the product's intended and normal selling price.