Order Cancellation Before Shipment

Customers have the right to cancel their order before it has been processed and handed over to the shipping carrier.

Orders can be cancelled through the customer account or by contacting our Customer Service. You can submit your cancellation request here.

If the order has already been processed, packed, or handed over to the shipping carrier, our standard Return Policy and return conditions will apply.

RETURNS

We offer a 30-day free return policy.

Returns apply only to the entire Party Box as originally purchased. Individual items included in a Party Box cannot be returned separately.

Returns are accepted only for unused, saleable products in their original packaging. Returns that do not meet these conditions cannot be accepted.

Please note that the right of return does not apply to:

• Individual products from a Party Box
• Products custom-made or specially ordered according to the customer's specifications
• Business customers (B2B purchases)

Processing Time

Returns are processed within approximately two weeks.

Refunds will be issued using the same payment method that was used for the original purchase.

You will receive an email notification once your return has been processed.

Return Instructions

Pack the unopened products carefully in the original Juhlaboksi shipping box. Please make sure to cover any original shipping labels before returning the package.

You may return your order using one of the following methods:

1. Posti (Finland)

Return the parcel to any Posti Service Point using the return agreement number 684513.

There is no need to write a return address on the parcel. Posti will automatically route the return shipment back to the Juhlaboksi warehouse.

2. PostNord

Use the prepaid return label included with your order and attach it to the package.

Take the parcel to any PostNord pickup point and inform the staff that it is a customer return.

Important Information

An unclaimed parcel is not considered a customer return.

For parcels that are not collected, we charge a €10 fee to cover shipping and return handling costs.

If a shipment is returned to us due to an incorrect delivery address or incorrect contact information provided by the customer, the original shipping costs will not be refunded. Instead, we will charge the applicable shipping costs according to the carrier's current price list.

The customer is responsible for ensuring that all information entered during checkout is accurate before confirming the order. This includes, but is not limited to:

• Delivery address
• Contact details for carrier notifications (telephone number and email address)
• Selected shipping method
• Selected pickup location