ORDERING AND DELIVERY
How quickly will I receive my order?
Orders placed on weekdays before 4:00 PM will be shipped on the same day.
Shipping typically takes one business day with Posti, and 3-5 business days with PostNord.
Orders received on weekends, during exceptional opening hours, and on Fridays after 4:00 PM will be delivered to the shipping company on the next business day.
Can I place an order by phone or email?
All reservations are made through our online store. The minimum purchase amount is €20.
We do not currently have a physical store, pick-up warehouse, or showroom.
I haven't received a booking confirmation. What should I do?
Your email address is likely incorrect. However, please check your spam folder first, just to be sure.
Please contact our customer service at info@juhlaboksi.fi, and we will assist you.
Can I pick up my order myself?
Currently, pick-up is available for balloons.
Do you offer home delivery in the Oulu region?
We deliver balloons to homes in the Oulu area.
How do I buy / use a gift card?
You can purchase a gift card here.
The gift card will be delivered to the buyer's email immediately after purchase. If the gift card is a present, you can easily forward it to the recipient, for example, by email or as a printout.
The gift card includes a link and a code, allowing for easy use in our online store.
The gift card is valid for 12 months from the date of purchase.
Do you have a physical store?
We do not have a brick-and-mortar store or a showroom.
Our products can be purchased from our online store at www.juhlaboksi.fi.
The minimum purchase amount is €20.
I chose the wrong delivery location, what now?
No worries, please contact our customer service by email or chat right away, and we can change the delivery location for you before packing, as long as the package has not yet been shipped.
BALLOON INFLATION WITH HELIUM
Can balloons be filled with helium in Oulu?
Yes, we fill balloons purchased from us with helium.
Check out our ready-made helium filling options. All our store's foil balloons are also filled for our customers - please contact us.
Find out more here.
PRODUCTS
What does the party box contain?
All our boxes mainly contain the following 8 + 1 products:
Serving
- cups (paper) 6 pcs per pack
- plates (paper) 6 pcs per pack
- wooden cutlery 6 pcs per pack (spoon, fork, knife)
- straws (paper) 10 pcs per pack
- napkins 12-20 pcs per pack
Decorations
- decorative balloons (latex) 5-10 pcs
- themed decorative banner
- themed foil balloon
- in children's parties, an age-appropriate number foil balloon is also included
NOTE! There are a few exceptions in some boxes, so please read the product information carefully.
In addition, depending on the box, premium boxes include the following products:
- party curtain
- decorative rosette
- gift/treat bag for friends according to the theme
- sticker sheet or tattoo sheet as a party favor
- cake topper
- serving dishes
- streamers
- foil balloon
Can I modify the box content?
The contents of the boxes are not adjustable as a rule, but if you have a special occasion, please do get in touch - we're sure to find a suitable package for you.
I have some wishes regarding the selection of boxes. Can I send feedback?
Yes, absolutely. We welcome feedback and suggestions.
You can send us suggestions or feedback from here.
Can the contents of the party box change?
We are constantly developing and introducing new themes to our shop. We listen to feedback and experiences from our customers.
If we change the product content of the boxes, we will always announce this in the product description and product composition. There are also serving and decoration photos available for all products, which we always keep up to date.
What if a theme is sold out?
Sometimes this can happen. However, we strive to replenish our stock continuously. Nevertheless, occasionally our subcontractor may experience a temporary production delay, which naturally affects us as well.
PAYMENT
How can I pay for my order?
We use Paytrail's comprehensive payment methods. Payment is always secure and carried out via an encrypted connection. Payment methods include:
Online banking payments
OP
Nordea
Danske Bank
Aktia
Handelsbanken
Oma Säästöpankki
POP Pankki
S-Pankki
Säästöpankki
Ålandsbanken
Card payments
VisaVisa Electron
MasterCard
Mobile payments
MobilePay
PivoSiirto
Invoice and installment services
Walley (formerly Collector Invoice)
OP Lasku
Klarna
How do I save my payment method to my account?
Saved payment methods allow you to save your credit card details to your account. This makes your future payments easier and faster. Once you have created an account, you can add credit cards, edit credit card details or delete cards.
RETURN
Can I return my order?
Yes, you can. Unused original contents of a full order box can be returned within 30 days.
You can read our return policy here.
Does the return cost anything?
No, it's not. Returns are free for 30 days.
However, we do not refund shipping costs.
Please read more about our refund policy for more information.
CUSTOMER SERVICE
How can I contact your customer service?
We use email, WhatsApp, and social media.
Is Juhlaboksi Oy a Finnish company?
Yes, we are an Oulu-owned e-commerce company operating in Oulu.
Our party supplies are ordered from Europe, and other materials are sourced from Finland.
Can a company purchase from Juhlaboksi Oy?
Of course. In the shopping cart, you can define your company's information for invoicing.
PRODUCTS FOR COMPANIES
Our corporate sales team will design a package tailored to your company's needs, either for the delivery of individual products or complete boxes.
USER ACCOUNT
What are the benefits of registering?
You can easily register as a customer in our online store at www.juhlaboksi.fi, which will allow you to view your order history, save payment methods, and track the progress of your orders using your own login credentials. Additionally, you can subscribe to our newsletter to be among the first to receive information about our new themes, among other things.
How do I create an account?
Accounts are created when you sign in with an email address.
What do I do if I forget my password?
You can log in to your account using a six-digit one-time verification code sent to your email. Login does not require a password.
How can I update my account information?
Steps:
1. Click the Login button.
2. Enter your email address. Once you have received a login code via email, you can access your account page by entering it.
3. On the account page, click your initials in the top right corner and select “Account details.”
4. To edit your name, click the pencil icon in the Profile section.
5. To edit your delivery information, click the pencil icon next to the address in the Addresses section.
Can I shop without registering?
Yes, you can. So, you don't have to register if you don't want to.
Do you have any more questions?
Contact us, we're happy to help!